Kliniko Account and Data Deletion

Effective date: 13 October 2026 · Last updated: 24 October 2026

Request deletion in Profile → Account and data deletion → Email a deletion request, or email klinikoapp@gmail.com directly. Completion is within 30 days after verification.

Account and cloud-data deletion

In Kliniko, open Profile, then Account and data deletion, then choose Email a deletion request. If you cannot sign in, email the same address directly from your registered email account. Never include passwords or health details. Opening an email app does not submit or complete deletion.

After verification, support blocks further cloud writes and removes your Firebase sign-in account, display-name profile, medicines, dose history, prescriptions, appointments, health records, settings and any legacy cloud documents or Storage objects associated with your account. Support verifies all collections and retries partial failures before confirming completion. A minimal account identifier and request timestamp remain as a deletion marker to prevent recreation by remaining sessions. This marker is not proof of erasure and contains no medical record fields.

Prescription photos are local and are not synchronized to Firestore. Support cannot erase local files remotely. Clear Kliniko app data on every device to remove local records, photos, preferences and encryption keys. Signing out retains local files and cancels reminders. Uninstalling or clearing app data does not delete cloud records or the sign-in account.

Request deletion by email

To request deletion of your Kliniko account and associated cloud data, email klinikoapp@gmail.com. After verifying that the request belongs to the account holder, we will complete deletion within 30 days.

Sending a request does not delete your account immediately. Your account stays active, and its local and cloud data remains, until the request is verified and handled; you are told the outcome by email.

Two things cannot be erased remotely: local prescription photos, which exist only on the device that added them, and copies you exported yourself, such as screenshots, printed prescriptions or Telegram messages. To remove device data, clear Kliniko app data on that device. Do not send your password or health details by email.

Retention

Data already exported or disclosed to other services cannot necessarily be recalled. Provider backups may follow their own retention schedules; support checks those settings and explains any applicable retention. The app does not assign a legacy unscoped local database to an account because ownership cannot be verified. Clearing all app data removes local files, including that database. Offline devices cannot be erased remotely.

Contact

klinikoapp@gmail.com
Operator: Kliniko
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